Customer Support Services

ADS supports its customers by surrounding its application software packages with a full range of
services to assist customers in achieving maximum returns from using the software.

	Functional requirements and GAP analysis
	Customization to meet customer-specific requirements
	Database installation and DBA support
	Implementation support and user training
	Data conversion consulting and implementation
	Help desk for technical and user support
	Consulting on the development of insurance product lines
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Consulting Services

ADS also provides a wide range of professional information technology and consulting services to client
organizations.

	Business analysis and consulting on information systems strategy
	Development of RFI, RFP, and tender documents
	Evaluation of hardware/software proposals and bids
	Information systems strategic planning
	Evaluation of information systems capabilities
	Help desk for technical and user support
	The full spectrum of application software development
	Beta and quality assurance testing of application software
	Maintenance of application software
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